Support and Maintenance Services
Keeping Your Ginkgo Solution Running Smoothly
At Ginkgo Development Corporation, we recognize the importance of reliable support and maintenance to ensure your AI solution operates at peak performance. Our comprehensive Support and Maintenance Services are designed to provide peace of mind, minimize downtime, and keep your system optimized for your business needs.
Service Overview
Our support and maintenance packages are available as annual subscriptions, priced at 15% of your initial purchase price. We offer multiple tiers to match your specific requirements, ensuring you get the level of service you need.
Support and Maintenance Tiers
1. Standard Tier
Ideal for small-to-medium deployments with basic support requirements.
- Helpdesk Support: Access to our expert support team during business hours.
- Software Updates: Regular patches and updates to keep your system secure and functional.
- Incident Management: Response to critical issues within 24 hours.
- Knowledge Base Access: Comprehensive self-help documentation and guides.
- Availability: Business hours, Monday–Friday.
2. Enhanced Tier
Perfect for organizations with higher support needs and more complex environments.
- Priority Support: Faster response times for critical issues (within 8 hours).
- System Monitoring: Proactive monitoring of system health and performance.
- Annual System Review: A comprehensive review of your system configuration and performance.
- Advanced Troubleshooting: Assistance with resolving complex issues.
- Availability: Extended hours, Monday–Saturday.
3. Premium Tier
Designed for mission-critical deployments that require 24/7 support and the highest level of service.
- 24/7 Support: Around-the-clock access to our expert support team.
- Dedicated Account Manager: A single point of contact for all support-related needs.
- System Optimization: Regular performance tuning and AI workflow optimization.
- Emergency Response: Immediate response to critical issues within 2 hours.
- Custom Reports: Monthly performance and usage analytics tailored to your organization.
- Availability: 24/7, including holidays.
What’s Included in All Tiers?
- Regular Updates: Ensure your system stays up-to-date with the latest security patches and enhancements.
- Issue Tracking: Efficient tracking and resolution of reported issues.
- Customer Portal: Manage your support tickets and track the status of ongoing cases.
Why Choose Ginkgo Support and Maintenance?
- Expert Assistance: Access to a team of professionals who deeply understand the Ginkgo RAG AI platform.
- Tailored Solutions: Support packages designed to meet your specific operational needs.
- Proactive Care: Regular updates and system checks to prevent issues before they arise.
- Reliability: Focus on keeping your system running smoothly, so you can focus on your business.
Get Started
Protect your investment and ensure your system performs at its best. Contact us today to select the support and maintenance package that’s right for you.
📧 Email: support@ginkgo-ai.com
📞 Call: (540) 346-3469
With Ginkgo Support and Maintenance Services, you can trust that your solution is in expert hands.