Always On. Always Optimized.
When it comes to AI in regulated or mission-critical environments, uninterrupted performance isn’t optional—it’s essential. GINKGO-AI’s Support & Maintenance Services are designed to protect your investment, ensure operational continuity, and help your team extract lasting value from your AI platform.
Choose the Right Tier for Your Needs
Annual subscription pricing starts at 15% of your initial system cost.
Standard Tier
- Best for smaller deployments or non-critical workflows.
- Helpdesk access during business hours
- Software patches and version upgrades
- Incident response within 24 hours
- Self-service knowledge base
- Coverage: Mon–Fri (Business Hours)
Enhanced Tier
- Ideal for growing organizations with evolving support needs.
- Faster response times (within 8 hours)
- Proactive system monitoring
- Annual system health review
- Advanced troubleshooting support
- Coverage: Mon–Sat (Extended Hours)
Premium Tier
- Designed for enterprise-scale and regulated environments.
- 24/7 support with emergency response (within 2 hours)
- Dedicated account manager
- Monthly performance & usage reporting
- Scheduled system optimization and workflow tuning
- Coverage: 24/7 including holidays
What’s Included in Every Plan
Regular security & feature updates
Efficient issue tracking and escalation workflows
Access to customer support portal
Why GINKGO-AI Support?
Trusted Experts – Get direct access to the team behind the platform
Scalable Coverage – Choose the service model that grows with you
Proactive by Design – Prevent problems before they impact performance
Always Aligned – Support that adapts to your operational goals
Let’s Keep Your AI Running at Full Speed
Whether you’re scaling, securing, or just starting out, our team is ready to support your success.
Talk to a support specialist to select the right service tier or request a custom support package.